Delivery:

All reservations will be delivered and set up, we do NOT allow pick ups.

Delivery times will be scheduled the week of the event.

Specified times will need to be known at the time of reservation. A $25 fee will apply for us to deliver within 2 hours of specified times.   

Price and Deposits:

Renter must at the time of making the reservation pay a 50% non-refundable deposit. The final payment is due 2 days prior to the delivery date.

Payments:

Payments can be made by cash, check or by credit card. Credit card transactions can be made over the phone or through a link. 

Cancellations:

No charge for any cancellations made more than 14 days prior to the delivery date.

For cancellations made less than 14 days but more than 48 hours before the delivery date, Renter will be charged a cancellation fee equal to the Deposit.

Cancellations made less than 48 hours before the delivery date, Renter owes the complete price of the rental invoice.

Limitations of Equipment/ Use:

Mitten Tent & Party Rentals will list all the limitations in the rental agreement. 

Loss or Damage:

Responsibility and liability for all equipment remains with the Renter from the delivery Date/Time through the time of take down Date/Time. 

Ordinary wear and tears expected. 

Renter must pay the entire replacement cost for missing and/ or damaged items.

For questions regarding any of our policies, please contact us at
or email us at [email protected].

Thank you!